Friday, January 14, 2011
Customers Reviews and Testimonials
"I've had 2 situations in the past 6 months that have necessitated a visit to TLC. They are open 24/7 which determined TLC as the hospital of choice. One visit was @ 6 AM and the other on a Sunday of a holiday weekend. Having a 24/7, local option for emergency pet care earns them a higher rating overall."
Tuesday, January 11, 2011
Customers Reviews and Testimonials
"I don't know how other peoples' experiences differed so much from mine, but I tried several vets for my dog before ultimately settling on TLC. They are a bit pricey, but the vets, technicians, and office staff have always been extremely patient, caring, and helpful on every one of my visits, whether it was a routine checkup or late-night emergency paw stitching. Also, I have insurance for my dog with VPI, and if you bring in a claim form they fill everything out and fax it in for you -- so it's no hassle at all, and helps offset the cost a bit. I'm neurotically overprotective when it comes to my dog, and I always feel like he is in good hands at TLC -- plus, they give me constant status updates, which help with MY separation anxiety!"
"While TLC does run on the expensive side, I have had nothing but good experiences here. I've been bringing my dog to TLC, specifically to Dr. Hiebert, for the past 7 years. I have the utmost confidence in his ability to take care of my dog. A couple years back my little guy had a mast cell tumor on his hind leg and Dr. Hiebert removed it perfectly. He even called himself after the surgery to tell us how it went and joyously called to tell us that all the cancer had been removed when the results were back from the lab. While they do tend to suggest a lot of different tests and solutions that can run up a tab, if you say you'd rather wait or keep the bill low my experience has been that they are very supportive of this. Dr. Hiebert never makes me feel like a bad dog parent for holding off on treatments if they are not dire. (Though, in the end, he's usually right!)"
"While TLC does run on the expensive side, I have had nothing but good experiences here. I've been bringing my dog to TLC, specifically to Dr. Hiebert, for the past 7 years. I have the utmost confidence in his ability to take care of my dog. A couple years back my little guy had a mast cell tumor on his hind leg and Dr. Hiebert removed it perfectly. He even called himself after the surgery to tell us how it went and joyously called to tell us that all the cancer had been removed when the results were back from the lab. While they do tend to suggest a lot of different tests and solutions that can run up a tab, if you say you'd rather wait or keep the bill low my experience has been that they are very supportive of this. Dr. Hiebert never makes me feel like a bad dog parent for holding off on treatments if they are not dire. (Though, in the end, he's usually right!)"
Friday, January 7, 2011
Customers Reviews and Testimonials
"It has been a while but... I only went there one time. It was a weekend and my vet was closed. My dog sailor was breathing and panting weird while i was at my friends house visiting. SO just in case there was something wrong i took her to TLC to check her out. They took her and examined her and there was nothing wrong so they DID NOT even charge me.. I thought that was amazing. Plus everyone there was really nice. Anyway i had a positive experience there so i thought i should leave a review."
"I have taken my dog to TLC since she was a little rescue puppy. Great service and a professional, caring staff. Well done TLC!"
"I have taken my dog to TLC since she was a little rescue puppy. Great service and a professional, caring staff. Well done TLC!"
Monday, January 3, 2011
Customers Reviews and Testimonials
"I took my very sick older cat here a few days ago, and I'm glad I did. Unfortunately, she had to be put to sleep, but Dr. Ed Hsu was very compassionate and patient with answering all of the countless questions I had in detail. He explained her illness in detail, discussed the options with me, and helped me weigh the decision of taking her home to pass away in peace or have her put to sleep in a pain-free manner. All of the staff were very professional and friendly, and seemed to be trained in the proper way to treat a person like me, who was blubbering uncontrollably from beginning to end.
The facility is clean, and all of the staff seemed very knowledgeable, especially Dr. Hsu, so I feel like I got the level of service and expertise that I paid for. I've had cats and dogs all of my life, and therefore have been to some bad vets, but this isn't one of them. There was also another customer in the reception area with an injured dog who was getting a lot of attention and seemed very satisfied.
To top it all off, I received a very sweet bereavement card today signed by several of the staff, many of whom even wrote kind messages in addition to signing. Thank you TLC, and I'll definitely be returning with my dog and cats."
"We like to take out dogs here. It is close to us and there is a huge benefit in that they also do 24/7 care if something were to happen. I feel a lot more comfortable taking my pets to a place that knows them and has their full set of records (not something you can always grab during an emergency) for my pets which is very helpful for treatment. I like the assurances that they treat my pet no matter what. Also, for prescriptions they direct me to the discount websites and give me an accurate timeline of how far in advance to order so that the script has time to get there."
The facility is clean, and all of the staff seemed very knowledgeable, especially Dr. Hsu, so I feel like I got the level of service and expertise that I paid for. I've had cats and dogs all of my life, and therefore have been to some bad vets, but this isn't one of them. There was also another customer in the reception area with an injured dog who was getting a lot of attention and seemed very satisfied.
To top it all off, I received a very sweet bereavement card today signed by several of the staff, many of whom even wrote kind messages in addition to signing. Thank you TLC, and I'll definitely be returning with my dog and cats."
"We like to take out dogs here. It is close to us and there is a huge benefit in that they also do 24/7 care if something were to happen. I feel a lot more comfortable taking my pets to a place that knows them and has their full set of records (not something you can always grab during an emergency) for my pets which is very helpful for treatment. I like the assurances that they treat my pet no matter what. Also, for prescriptions they direct me to the discount websites and give me an accurate timeline of how far in advance to order so that the script has time to get there."
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